Shipping Policy

Last updated: April 19, 2026

📦 Shipping Policy

We ship Aussie Glow™ worldwide from our fulfilment centres, with full tracking from door to door. Our goal is to get your order to you quickly, safely, and transparently.

⏱ Order Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • You'll receive a shipping confirmation email with your tracking number once your order leaves our warehouse.

🚚 Delivery Time

  • Once shipped, standard delivery takes 3–8 business days depending on your location.
  • Remote or rural addresses may experience slightly longer delivery windows.

📅 Total Shipping Time

In total, please allow 4–10 business days from the time you place your order until delivery:

  • Processing: 1–2 business days
  • Delivery: 3–8 business days
  • Total: 4–10 business days

💰 Shipping Costs

  • Free standard shipping worldwide on all orders.
  • We currently ship for free to Australia, New Zealand, the United States, Canada, the United Kingdom, and the United Arab Emirates.
  • Import duties, taxes, and customs fees (if any) are the responsibility of the customer and are not included in the product or shipping price.

📍 Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your package in real time. If you haven't received tracking information within 3 business days of placing your order, please contact us at support@aussie-glow.com.

🌏 Shipping Destinations

We currently ship to Australia, New Zealand, the United States, Canada, the United Kingdom, the United Arab Emirates, and most of Europe. If your country isn't listed at checkout, please reach out — we'll do our best to help.

⚠️ Delays Outside Our Control

While we do everything we can to meet our shipping estimates, please note that some delays are outside our control, including:

  • Customs clearance and international inspections
  • Extreme weather or natural disasters
  • Carrier delays during peak seasons (Black Friday, Christmas, etc.)
  • Incorrect or incomplete shipping addresses provided at checkout

If your delivery is significantly delayed, please contact us and we'll work with the carrier to resolve it as quickly as possible.

📬 Lost or Damaged Packages

If your order arrives damaged or doesn't arrive at all, please email us at support@aussie-glow.com within 7 days of the expected delivery date. We'll investigate with the carrier and make it right — either by reshipping your order or issuing a full refund.

🔄 Returns & Refunds

For information on returns, exchanges, and our 60-day money-back guarantee, please see our Return Policy.

💬 Questions?

Our support team is here to help. Reach out any time at support@aussie-glow.com and we'll get back to you within 1–2 business days.

Aussie Glow — Digital Eden LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
+1 (551) 273-2773