Shipping Policy

Who We Are

Digital Eden ("we," "us," or "our") operates the website aussie-glow.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within Australia.
• Future Expansion: We are considering expanding our delivery areas. Sign up to our newsletter to be notified.

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 5:00 PM EST will be queued for next-business-day processing; orders placed after will be processed the following business day.
• No Shipping Days: Orders are not processed on weekends or US public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5–12 business days after processing, depending on your destination within Australia.
• Total Order-to-Doorstep: 6–14 business days from the time you place your order.

Shipping Process

• Courier Services: We use reliable international shipping partners with full end-to-end tracking.
• Tracking Information: After your order is shipped, you will receive an email with tracking details. You can also track your order anytime at our order tracking page.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Return Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: support@aussie-glow.com
• Phone: +1 (551) 273-2773
• Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
• Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Aussie Glow is operated by Digital Eden LLC, a US-registered company shipping internationally to Australia.